Refund Policy
Refund & Cancellation Policy
Last updated: 23 December 2025
Thank you for shopping with Vaishnavi Cookies. Please read this Refund & Cancellation Policy carefully before placing an order on www.vaishnavicookies.com.
By placing an order on our website, you agree to the terms stated below.
1. No Cancellation Policy
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Orders cannot be cancelled once placed, under any circumstances.
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Once an order is confirmed, it is immediately processed for preparation and packaging due to the perishable nature of our products.
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Customers are advised to review order details carefully before completing the purchase.
2. Refund Policy
Refunds are strictly limited and will be provided only in the following cases:
Refunds Allowed For:
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Defective products, or
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Incorrect products delivered (product mismatch with the order)
No other refund requests will be accepted.
3. Refund Request Conditions
To be eligible for a refund:
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The issue must be reported within 24 hours of delivery
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Clear photos or videos of the product and original packaging must be shared for verification
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The product must be unused (except where inspection is required)
Refunds will be approved only after verification by Vaishnavi Cookies.
4. Refund Processing
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Approved refunds will be processed within 7–10 business days
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Refunds will be credited to the original mode of payment
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Processing time may vary depending on your bank or payment service provider
5. Non-Refundable Cases
Refunds will not be provided for:
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Orders cancelled after placement
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Damaged products caused during transit by courier partners
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Delayed deliveries
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Taste, texture, or personal preference-related complaints
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Incorrect address or contact details provided by the customer
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Customer unavailability at the time of delivery
6. No Return Policy
Due to food safety and hygiene regulations, returns are not accepted for any products.
7. Policy Acceptance
By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.
8. Contact Information
For refund-related queries, please contact:
Vaishnavi Cookies
🌐 Website: www.vaishnavicookies.com
📧 Email: support@vaishnavicookies.com
📞 Phone: +91-9530295372