Shipping Policy
Shipping & Delivery Policy
Last updated: 23 December 2025
Thank you for shopping with Vaishnavi Cookies. This Shipping & Delivery Policy explains how orders placed on www.vaishnavicookies.com are shipped and delivered using our delivery partner Shiprocket.
By placing an order on our website, you agree to the terms outlined below.
1. Shipping Coverage
-
We currently ship orders across India, subject to serviceability of the delivery location by Shiprocket.
-
Delivery availability depends on the pin code entered at checkout.
2. Order Processing Time
-
Orders are usually processed within 1–2 business days after successful payment confirmation.
-
Orders placed on Sundays or public holidays will be processed on the next working day.
-
Once processed, orders are handed over to Shiprocket for dispatch.
3. Estimated Delivery Time
-
Estimated delivery time is 3–7 business days from the date of dispatch, depending on the delivery location.
-
Delivery timelines may vary due to factors such as:
-
Courier partner operations
-
Weather conditions
-
Government restrictions
-
Remote or non-serviceable locations
-
Delivery timelines provided are estimates and not guaranteed.
4. Shipping Charges
-
Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.
-
Charges may vary based on order weight, dimensions, and delivery location.
5. Order Tracking
-
Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email (as provided during checkout).
-
Customers can track their shipment directly through Shiprocket’s tracking system.
6. Delivery Attempts
-
Shiprocket will make multiple delivery attempts as per their courier partner policies.
-
If delivery fails due to:
-
Incorrect or incomplete address
-
Customer unavailability
-
Incorrect contact details
-
The order may be returned to origin. In such cases, no refund or re-shipment will be provided.
7. Damaged or Missing Packages
-
Customers are advised to inspect the package at the time of delivery.
-
Any visible issues with the package must be reported to us within 24 hours of delivery along with photos/videos.
-
As per our policy, refunds are applicable only for defective or incorrect products, subject to verification.
8. Delayed Deliveries
Vaishnavi Cookies is not responsible for delivery delays caused by:
-
Courier partner delays
-
Natural disasters or force majeure events
-
Operational issues beyond our control
No refunds will be issued for delays once the order is dispatched.
9. Address Accuracy
-
Customers are solely responsible for providing accurate and complete shipping details at checkout.
-
We are not liable for delivery failure due to incorrect addresses or contact information.
10. Change of Shipping Address
-
Shipping address cannot be changed once the order is placed.
-
Please ensure all details are correct before confirming your order.
11. International Shipping
-
Currently, international shipping is not available.
12. Contact Information
For any shipping or delivery-related queries, please contact:
Vaishnavi Cookies
🌐 Website: www.vaishnavicookies.com
📧 Email: support@vaishnavicookies.com
📞 Phone: +91-9530295372